Responsible Gaming
Gaming Should Be Entertainment
At Spinbit Casino, we believe online pokies should be enjoyed as a form of entertainment only. Gambling should never be viewed as a way to earn money or solve financial problems. The house always has a mathematical advantage, and players should only wager money they can afford to lose.
We're committed to promoting responsible gaming practices and supporting our players in maintaining a healthy relationship with online gambling.
Age Verification
Online pokies are strictly for adults aged 18 years and over in New Zealand. If you're under 18, or under the legal gambling age in your jurisdiction, you must not access Spinbit Casino or create an account.
We conduct identity verification checks to ensure all players meet the legal age requirement. Providing false information about your age is illegal and may result in account suspension and forfeiture of funds.
Warning Signs of Problem Gambling
Are you experiencing any of the following? This checklist can help you identify potential problem gambling:
- Spending more time and money on gambling than intended
- Chasing losses by gambling more to try to recover money lost
- Hiding gambling activities from family, friends, or partners
- Feeling anxious, irritable, or restless when not gambling
- Neglecting work, school, family, or social commitments due to gambling
- Using gambling to escape problems, stress, or negative emotions
- Borrowing money or going into debt to fund gambling
- Lying about the amount of time or money spent gambling
- Unsuccessful attempts to reduce or stop gambling
- Loss of control over gambling behaviour
If you recognise any of these signs in your own behaviour, please reach out to a support organisation immediately.
Self-Help Tools Available at Spinbit Casino
We provide several tools to help you maintain control of your gambling:
- Deposit Limits: Set a maximum amount you can deposit within a specified time period (daily, weekly, or monthly)
- Loss Limits: Set a maximum amount of net losses you're willing to accept before play is restricted
- Reality Checks: Receive pop-up reminders showing your time spent and money wagered during your gaming session
- Session Limits: Automatically log out after a set period of play
- Self-Exclusion: Voluntarily exclude yourself from your account for a specified duration (typically 24 hours to several years)
- Account Closure: Permanently close your account if you wish to stop gambling entirely
To access these tools, log into your Spinbit Casino account and visit the Responsible Gaming section in your account settings. Contact our customer support team if you need assistance.
Support Organisations for New Zealand & International Help
New Zealand Services
- Problem Gambling Foundation NZ – Free counselling and support services for problem gambling in New Zealand
Phone: 0800 664 262 (free call)
Website: www.problemgambling.nz - Gamblers Anonymous NZ – Self-help support meetings throughout New Zealand
Website: www.gamblersanonymous.org.nz - Samaritans NZ – Crisis support available 24/7
Phone: 0800 726 666
Website: www.samaritans.org.nz
International Support (if accessing from elsewhere)
- UK – GamCare
Website: www.gamcare.org.uk - UK – GamStop (National Self-Exclusion Register)
Website: www.gamstop.co.uk - Australia – Gambling Help Online
Website: www.gamblinghelponline.org.au - Canada – Responsible Gambling Council
Website: www.responsiblegambling.org - USA – National Council on Problem Gambling
Website: www.ncpgambling.org - Germany – Bundeszentrale für gesundheitliche Aufklärung
Website: www.bzga.de
If You Need Help, Please Reach Out
If you or someone you know is struggling with problem gambling, seeking help is a sign of strength, not weakness. Support is available, and recovery is possible.
In New Zealand, contact the Problem Gambling Foundation on 0800 664 262 or visit www.problemgambling.nz today.
You can also speak with our customer support team about accessing self-exclusion tools or account closure options. Your wellbeing is our priority.
This Responsible Gaming information is provided for educational purposes. The content reflects best practices as of 2026. For the most current support resources and gambling regulations in New Zealand, please visit the Department of Internal Affairs website or consult with local gambling authorities.